Frequently Asked Questions


Discover how Debella's sophisticated Premium Collection Facilitation System transforms warranty administration for Motor Dealers across South Africa.

Getting Started with Debella

Comprehensive FSCA-Authorised Solution

Debella's sophisticated system provides complete premium collection facilitation that eliminates the complexities of collecting warranty premiums in your own name. Our advanced IT system ensures full compliance with FAIS, VAT, and financial regulations while significantly reducing your administrative burden.

Key benefits for your dealership:

  • Simplified Administration: Focus on selling vehicles, not managing complex premium collection processes
  • Regulatory Compliance: Full adherence to FAIS, VAT, and other applicable legislation
  • Fiduciary Relief: Removal of personal liability for directors and owners
  • Streamlined Financial Processes: Weekly commission payments with clear, detailed reporting
  • Enhanced Customer Experience: Professional invoice generation and payment handling

Simple, transparent pricing with no setup fees:

Joining Debella is completely free - you only pay for successful transactions. Our competitive rate is R115.00 plus VAT per deal processed (R132.25 VAT inclusive).

Flexible payment options:

  • Add the Debella fee to your warranty invoice for cash deals, ABSA deals, and Standard Bank deals
  • Include the cost as part of your 'on the road' basket
  • Weekly commission payments ensure positive cash flow

This small investment delivers significant returns through reduced administrative costs and enhanced compliance protection.

Seamless integration for enhanced efficiency:

While dealer platforms like Seriti and Signio provide excellent administration functions, they typically don't handle warranty invoice generation for financial institutions. Debella's system perfectly complements these platforms by:

  • Generating VAT-compliant, insurer-specific invoices required by banks
  • Integrating with major dealer platforms to eliminate duplication of effort
  • Providing comprehensive API integration for any proprietary system
  • Maintaining your existing workflow while adding essential invoicing capabilities

Contact us to discuss seamless integration with your current systems - we make the transition smooth and efficient.

Quick setup process with minimal requirements:

Contact Information: We need details of the person who will be using the system for invoice creation and the designated person authorised to confirm or make changes.

Banking Details: Your preferred bank account details for weekly commission payments - ensuring you receive your earnings promptly and efficiently.

Our streamlined onboarding process gets you operational quickly with minimal disruption to your existing operations.

FSCA compliance made simple:

To access Debella's Premium Collection Facilitation System, you must have:

  • Your own Financial Services Provider (FSP) licence, OR
  • Be registered as a Juristic Representative of another authorised FSP

Good news for current operations: The invoicing of warranties through our system does not affect your qualifications - there's no requirement for additional proof or examinations.

Our system ensures you maintain full FSCA compliance while simplifying your warranty premium collection process.

System Operations & Features

Streamlined split-invoicing eliminates duplication:

No, the Debella system automatically generates a separate, VAT-compliant invoice in the insurer's name that includes all warranty products. This innovative split-invoicing technology means:

  • Your dealer invoice covers the vehicle only
  • Debella's system creates the warranty invoice for the insurer
  • Banks receive both invoices for streamlined processing
  • Eliminates duplicate warranty entries and reduces errors

As pioneers of this technology since 2009, we've perfected this process for maximum efficiency.

Automated precision for accurate processing:

For each warranty administrator, Debella issues a unique product code per policy type. This sophisticated coding system ensures:

  • Accurate Pricing: Banks and our system automatically apply the correct warranty premium
  • Precise Commissions: Ensures you receive the exact commission rate for each product
  • Seamless Processing: Eliminates manual errors and processing delays

Technical Note: The MFC code printed on Debella invoices is system-generated and matches the administrator's official MFC code, not our internal Debella code.

Comprehensive error resolution and audit trail:

Debella handles all invoice corrections and reversals with full FSCA compliance:

  • Professional Corrections: We process all credit notes, debit notes, and amendments
  • Complete Audit Trail: Permanent records of all original invoices and modifications
  • Regulatory Compliance: All changes maintain VAT compliance and proper documentation
  • Seamless Support: Our team handles all system, invoicing, and reversal queries

You focus on selling - we handle the administrative complexities with professional precision.

Automated weekly payments with comprehensive reporting:

Our sophisticated system ensures accurate, timely payments:

  • Weekly Commission Payments: Regular cash flow with detailed VAT-compliant bordereaux
  • Automatic Allocation: Funds are automatically allocated when premiums are received
  • Daily Reconciliation: All receipts reconciled daily for maximum accuracy
  • Transparent Reporting: Comprehensive reports for all parties including detailed analytics
  • Instant Notifications: Warranty administrators receive policy details immediately upon premium receipt

Experience the peace of mind that comes with accurate, automated financial processing.

Enterprise-grade security with full regulatory compliance:

Debella maintains the highest standards of data protection and regulatory compliance:

  • Secure Data Management: Compliant data storage with comprehensive audit trails
  • FSCA Authorisation: Debella Finance (Pty) Ltd is an authorised FSP (No: 34111)
  • Permanent Records: All tax invoices, credit notes, and transaction details permanently maintained
  • Customised Reporting: Tailored reports accommodating varying administrator requirements
  • Risk Mitigation: Removes personal fiduciary liability from dealership directors and owners

Your business is protected by our comprehensive compliance framework and proven track record since 2009.

Ready to Transform Your Operations?

Join the growing network of successful Motor Dealers who have streamlined their warranty premium collections and eliminated administrative burdens.

TEL: 010 590 3032

EMAIL: support@debella.co.za

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Why Choose Debella?

  • Pioneers since 2009
  • FSCA Authorised
  • Weekly payments
  • Full compliance
  • 24/7 support